Shop Direct Finance Company Ltd on My Credit Report! Answer

Are you worried because you have found ‘Shop Direct Finance Company Ltd’ on your credit report? Don’t worry, you are not alone. Every month, over 12,000 people visit this site looking for advice on topics such as this.

In this article, we’ll help you understand:

• Who Shop Direct Finance Company Ltd is and why they might be on your credit report.
• Whether Shop Direct is a legitimate business.
• What your options are if you want to lower your repayments.
• The right steps to take if you are contacted by Shop Direct.
• How to deal with Shop Direct appearing on your credit report.

We know how worrying it can be when you find a debt you don’t recognise on your credit report. Our team has been in your situation before. We know how it feels, and we know how to guide you through it. Let’s get started and learn more about how to handle this situation.

Why Would Shop Direct Finance contact you?

Chances are you got a letter from Shop Direct Finance because you allegedly fell behind with payment. If you don’t make payments on catalogue credit, Shop Direct Finance would chase you for the money.

That said, letters you receive about missed payments could also come on Arrow Global letterhead. It’s the debt collection agency that Shop Direct Finance uses to chase debtors.

But other company names may appear on the letters you get to add to the confusion. For instance, the name of the company chasing you could be Debt Managers Ltd or Shop Direct Carval!

Whoever sends you a letter demanding payment, don’t ignore it.

First check who the money is owed to and whether the details are correct! Next, ask them to prove the debt is yours and do so in writing. Send the letter to the sender by registered post!

Can you dispute a negative credit report?

Yes. You have the right to dispute an entry on your credit report when it’s incorrect. First dispute the information with the relevant credit bureaus explaining why it’s wrong. You must provide proof to support the dispute.

What is the 609 loophole?

You may have heard of the 609 loophole which basically lets you correct an incorrect entry on your credit report. You have the right to dispute it by writing a letter to have the report removed.

Should you pay Shop Direct Finance?

You should only pay Shop Direct Finance when they’ve proved the debt is yours and that it’s not statute barred. So, first, ask them to prove the debt. Next, check if the debt is at least six years and that the following applies:

• You never admitted liability
• You haven’t paid anything towards the debt in the last six years
• There’s no current CCJ registered against you about the debt

Only when you’re happy the debt is yours should you fork any money over. Plus, try to negotiate an affordable repayment schedule. If you’re worried about a plan you’re being offered, seek advice from a debt charity.

Do not sign, admit or pay anything until you’ve sought professional, impartial debt advice. Debt collectors and credits must allow you the time to do this!

Should you ignore Shop Direct Finance?

No. Ignoring Shop Direct Finance would only make matters worse. Moreover, you could be missing out on resolving the situation so there’s a better outcome. For instance, ignoring their correspondence could result in:

• Not finding out the debt isn’t yours
• Not getting an affordable repayment plan if the creditor can prove the debt is yours
• Not having some of the debt wiped off

Then, of course, you may miss out on the fact the debt is statute-barred which means the debt collector can’t force you to pay. Plus, you won’t get issued with a County Court Judgement (CCJ) if the debt is at least 6 years old!

It’s worth noting that each time you default on a payment or ignore things, a creditor could report you to credit bureaus!

Hence, you could find Shop Direct Finance Company Ltd on your credit report.

Ignoring debt letters could lead to court action and the debt might increase so it’s harder to pay off!

What should you do when you find Shop Direct on your credit report?

First, go through your mail to see if you missed any letters from a debt collection agency about a catalogue or other debt! It happens and you may not have realised they were chasing you.

That said, if you knew about the letter but chose to ignore things, the best way forward is to contact the creditor. Try to negotiate a realistic and affordable repayment plan with them.

Whatever you do, don’t ignore letters from debt collection agencies because matters only get worse and harder to resolve! Plus, once a negative report is on your credit history, it stays there for several years.

Even when it is removed, it can take several more years to vanish 100%.

What can Shop Direct Finance legally do?

There are things that debt collectors can legally do when they contact you. But there are things they can’t do too! For example, if you continually ignore a debt collection agency’s correspondence, a debt collector could:

• Visit you at home
• Talk to you politely and discreetly about an alleged debt
• Ask you to pay them directly

The things debt collectors cannot legally do when contacting you include:

• Visiting you at your place of work
• Discussing an alleged debt with your family, friends, neighbours, and employer which is a breach of the privacy laws
• Threaten or harass you
• Pretend they are bailiffs (Enforcement Officers) which is illegal
• Use legal jargon to confuse you
• Show you documents which appear to be court-issued when they are not!
• Seize any of the possessions or clamp your vehicle

Can you stop Shop Direct Group from contacting you?

No. Debt collectors have the right to contact you over an unpaid debt/payment. But you can tell when and how they can contact you. Debt collection agencies must respect this request.

If they don’t and continue to call you when you asked them not to, it would be deemed as harassing behaviour. It’s against the law and you should report them to the Office of Fair Trading (OFT).

How do you get in touch with Shop Direct Finance?

I’ve listed the contact details for Shop Direct Finance Company Ltd (Very Group) here:

Phone	0844 292 5000
Website	https://www.theverygroup.com/
Address	Shop Direct Finance Company, 1st Floor Skyways House, Speke Road, Liverpool L70 1AB
Complaints	0844 292 1000

If you want to file a complaint against Shop Direct, you have to lodge one with the company before you can file a complaint with the Financial Ombudsman Service!